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Articles by Ieva Gailevičiūtė
KANO model: how to satisfy customers?
Journal:
Global Academic Society Journal: Social Science Insight
Vol. 4, No. 12, year 2011
, pp. 14-25
Author(s):
Ieva Gailevičiūtė
Keywords:
customer satisfaction
,
kano model
,
classification of requirements
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