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Gegeckaitė L. (2011). Factors of customer satisfaction on services. Global Academic Society Journal: Social Science Insight, Vol. 4, No. 12, pp. 4-13. ISSN 2029-0365. [www.ScholarArticles.net] Download/print: *.pdf Author: Lina Gegeckaitė, Kaunas University of Technology, Lithuania Abstract Today customer satisfaction is widely discussing and analyzing because all organizations want that their customers would be sati